David Kent

The UK GDPR is the main set of rules governing how organisations collect, use, store and share personal information in the UK.  It gives people rights over their data and requires organisations to explain what they are doing…

For most travellers, WhatsApp is the simpler and safer way to call the UK from abroad. Calls are made through Wi-Fi or mobile data rather than your UK minutes, so there is…

Travelling to Europe should not begin with switching off half your phone’s settings because you are worried about roaming charges. Some UK mobile plans include free EU roaming, while others charge…

Dual SIM lets you use two mobile numbers on one phone. One might be your personal number and the other for work, travel or a cheaper data plan.  Both iPhone and Android…

International students in the UK no longer rely mainly on scheduled calls and expensive international texts.  One phone now handles family chats, university emails, maps, banking, translation and the odd panic message about a…

Telecom infrastructure is the machinery that keeps us connected: mobile masts, fibre cables, exchanges, data centres, routers and backup power systems.  All of it needs electricity, materials and maintenance. A video call may look weightless, but behind it sits…

You sit in a café, airport, hotel lobby or shopping centre.  You connect to the free Wi-Fi.  Then your phone shows a message like:  Privacy Warning  Not exactly comforting.  Now you are wondering if…

A network outage always feels sudden.  One minute, your phone is working fine.  The next, calls fail, mobile data stops loading, payment apps freeze, and everyone starts asking the same thing:  “Is…

Most people do not check their mobile bill properly.  They see the direct debit leave.  They feel slightly annoyed.  Then they move on.  But that “slightly annoying” bill might be costing you more than it…

Few things are more annoying than seeing text messages not sending, especially when the message matters. It might be a bank code, a reply to work, a delivery update, or a…

You sign up for a mobile plan thinking you’ve got a decent deal.  Price looks calm. Data looks good. Everything feels sorted.  Then a few months in, you get that message.  “Your monthly price will be…

Travelling to Europe with a UK SIM should not feel like a maths exam.  You just want to land, turn your phone on, message family, open maps, check hotel details and maybe upload a…